De-escalation Techniques to Improve Conversations at Work
Are you using de-escalation techniques to improve conversations at work? We’ve all been there: encountering someone in a fit of road rage; a neighbor upset
Are you using de-escalation techniques to improve conversations at work? We’ve all been there: encountering someone in a fit of road rage; a neighbor upset
I’ve noticed that when we’re having conversations at work, many of us confuse empathy with sympathy. Sympathy is feeling for a person. It often involves
In everyday conversations – whether with friends, family or coworkers – most of us have an empathy deficit – we don’t express empathy enough. Everyone
Have you noticed this? At work, conversations can feel awkward, people aren’t always sure how to respond, or they walk away without understanding or connecting
When it comes to bridging the gender gap at work, how do you include men in the conversation? Based on my coaching conversations, this is
How is your work mojo? What action are you taking to pump it up? This topic is coming up frequently in the discussions I’m having
As an employee, what steps are you taking to prepare for the future of work? What are your expectations about work in the future? Based
In your organization, what steps are managers taking to prepare for the future of work? Many of the managers I speak with are planning the
Imagine a workplace where people are scared to voice their opinions, where the fear of failure is so intense it paralyzes action. Such a work
The term “glass ceiling” evokes an image of an invisible, yet unbreakable, barrier that prevents women from advancing to higher levels of leadership, especially in
The world of quantum physics with its electrons, quarks, and uncertainty principles may seem far removed from the art of leadership. However, the quantum world
Picture a garden overrun with weeds, stifling the growth of any plant trying to break through. This is the manifestation of a toxic organizational culture.