3 Steps to Disentangle Difficult Conversations
From what I observe in organizations, the most difficult conversations for leaders are those where they want to influence a change in someone’s behavior. Although
From what I observe in organizations, the most difficult conversations for leaders are those where they want to influence a change in someone’s behavior. Although
How much do you understand about difficult conversations? Since they are inevitable, we’d better learn how to handle them. Fifteen years of research at the
Many people I know and work with will do anything to avoid difficult conversations. Usually it’s because we fear strong emotions might get triggered and
Why do we avoid difficult conversations? At some point, many of us have had to deliver the dreaded line, “We need to talk.” And this
As hard as giving and receiving feedback is, perhaps listening is more difficult. To succeed in any position in any business, we are increasingly required
If you want to successfully lead people, you’ll need to get really good at delivering AND receiving feedback. Because businesses that thrive in today’s environment
Engaging in feedback conversations well is a vital part of leading others successfully toward desired results. But leaders rarely do it enough. Recently I wrote
Even though most managers get trained in coaching skills, the majority aren’t having coaching conversations that expand awareness, thinking and capability in the people they
Imagine a workplace where people are scared to voice their opinions, where the fear of failure is so intense it paralyzes action. Such a work
The term “glass ceiling” evokes an image of an invisible, yet unbreakable, barrier that prevents women from advancing to higher levels of leadership, especially in
The world of quantum physics with its electrons, quarks, and uncertainty principles may seem far removed from the art of leadership. However, the quantum world
Picture a garden overrun with weeds, stifling the growth of any plant trying to break through. This is the manifestation of a toxic organizational culture.