Conversations at Work:
Empathy vs. Sympathy
I’ve noticed that when we’re having conversations at work, many of us confuse empathy with sympathy. Sympathy is feeling for a person. It often involves
I’ve noticed that when we’re having conversations at work, many of us confuse empathy with sympathy. Sympathy is feeling for a person. It often involves
I’ve been very impressed with a couple of books about improv comedy and how people are using the rules of improv comedy to improve conversation
How good are you at promoting creative insights among your team? What are you doing to prepare for the next five years? In the work
Do you think it would be possible to improve management by asking people questions? In today’s achievement-oriented culture, displays of knowledge are admired. As Dr.
All organizations have a mission statement and a set of values or guiding principles. When people put values in action, they feel energy, enthusiasm, and
Executives focus—with good reasons—on the lack of employee engagement that is pervasive in organizations. A 2013 Gallup poll found that only 13% of employees worldwide
Much has been written about the difference between leaders and managers. “Leaders are people who do the right thing,” note leadership experts Warren Bennis and
When it comes to finding ways for motivating employees, there are a lot of great business books on the market. Right now I’m reading Why
Imagine a workplace where people are scared to voice their opinions, where the fear of failure is so intense it paralyzes action. Such a work
The term “glass ceiling” evokes an image of an invisible, yet unbreakable, barrier that prevents women from advancing to higher levels of leadership, especially in
The world of quantum physics with its electrons, quarks, and uncertainty principles may seem far removed from the art of leadership. However, the quantum world
Picture a garden overrun with weeds, stifling the growth of any plant trying to break through. This is the manifestation of a toxic organizational culture.