No management guru has yet found the golden key to unlocking the full panoply of human potential at work, but research sheds new light on the possibilities.
According to a 2005 Harris poll, 33 percent of 7,718 employees surveyed believed they had reached a dead end in their jobs, and 21 percent were eager to change careers. Only 20 percent felt passionate about their work.
The situation isn’t improving, In 2014, 52.3% of Americans said they were unhappy at work, according to a report by the Conference Board, a nonprofit research group.
When so many skilled and motivated people spend decades moving from one job to the next, something is wrong. They clearly have not landed in the right outlets for their talents and strengths. Their brains never light up.
The better the fit, the better the performance. People require clear roles that allow them to succeed, while also providing room to learn, grow and be challenged.
Dr. Edward M. Hallowell, author of Shine: Using Brain Science to Get the Best from Your People (Harvard Business Press, 2011), synthesizes some of the research into five sequential steps managers can apply to maximize employees’ performance.
Hallowell refers to five essential ingredients as “The Cycle of Excellence,” which works because it exploits the powerful interaction between an individual’s intrinsic capabilities and extrinsic environment. A psychiatrist and ADD expert, he draws on brain science and peak performance research for getting the best from people:
- Select: Put the right people in the right job, and give them responsibilities that “light up” their brains.
- Connect: Strengthen interpersonal bonds among team members.
- Play: Help people unleash their imaginations at work.
- Grapple and Grow: When the pressure’s on, enable employees to achieve mastery of their work.
- Shine: Use the right rewards to promote loyalty and stoke your people’s desire to excel.
“Neither the individual nor the job holds the magic,” Hallowell writes. “But the right person doing the right job creates the magical interaction that leads to peak performance.”