De-escalation is a Process
Make no mistake; there are no quick fixes when it comes to de-escalation techniques. De-escalation is a process. And processes take time. I wrote about
February 18, 2021
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Listening may be the most difficult skill to master when communicating effectively. But master it, we can! The non-verbal part of communicating is the most
Test Your Leadership Insights
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How do you test your leadership insights? “Innovation is seeing what everybody has seen and thinking what nobody has thought.” ~ Dr. Albert, Szent-
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An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
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How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define
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