Whether you’re giving difficult feedback to an employee, approaching your supervisor with a problem, or having an uncomfortable conversation with a peer — handling difficult
From what I observe in organizations, the most difficult conversations for leaders are those where they want to influence a change in someone’s behavior. Although
How much do you understand about difficult conversations? Since they are inevitable, we’d better learn how to handle them. Fifteen years of research at the
Many people I know and work with will do anything to avoid difficult conversations. Usually it’s because we fear strong emotions might get triggered and
Why do we avoid difficult conversations? At some point, many of us have had to deliver the dreaded line, “We need to talk.” And this
As hard as giving and receiving feedback is, perhaps listening is more difficult. To succeed in any position in any business, we are increasingly required
If you want to successfully lead people, you’ll need to get really good at delivering AND receiving feedback. Because businesses that thrive in today’s environment
Engaging in feedback conversations well is a vital part of leading others successfully toward desired results. But leaders rarely do it enough. Recently I wrote
An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define
Business is an active, demanding endeavor. Only those who consistently apply themselves succeed. Organizations that thrive require leaders who actively dream, plan, engage, solve, pursue,
Surveys and studies indicate global job dissatisfaction is at a two-decade high. Disengaged employees account for nearly 70 percent of the workforce, which significantly affects
