Most employees favor consensus-run organizations, where a leader uses inclusion and feedback to manage democratically. A consensus-style leader is a refreshing alternative to the tyrant
Each summer, I receive more than one hundred new graduate HR students across a couple of sections of the Labor Issues and Conflict Management course
When it comes to bridging the gender gap at work, how do you include men in the conversation? Based on my coaching conversations, this is
As an employee, what steps are you taking to prepare for the future of work? What are your expectations about work in the future? Based
In your organization, what steps are managers taking to prepare for the future of work? Many of the managers I speak with are planning the
What will work look like in your organization, post-Covid? When the pandemic ends, which new normal adaptations will endure? Our common response to massive disruption,
When was the last time you effectively persuaded someone? Did you use the techniques I wrote about here, or here? If not, how did you
As a manager or leader, how skilled are you in effective persuasion? How do you effectively persuade your most stubborn and disagreeable colleagues? This topic
When encountering conflicts and crisis, do you know when to intervene? I’ve been writing about this in recent posts. Based on the conversations I’ve had
Make no mistake; there are no quick fixes when it comes to de-escalation techniques. De-escalation is a process. And processes take time. I wrote about
Listening may be the most difficult skill to master when communicating effectively. But master it, we can! The non-verbal part of communicating is the most
How do you test your leadership insights? “Innovation is seeing what everybody has seen and thinking what nobody has thought.” ~ Dr. Albert, Szent-
An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define
