The Goals of
De-escalation
How are you in a heated debate? Let me ask: when you’ve got some skin in the game, are you able to keep a conversation
February 15, 2021
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The Goals of
When the Leader Makes a Mistake
In your organization, what happens when the leader makes a mistake? Do they promptly admit when they are wrong and make amends? I’ve been thinking
October 5, 2020
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Foster Equity and Inclusion through Safe Insight Channels
What is the procedure for leaders, managers, and employees to safely manage a harassment or discrimination complaint? This is an important consideration when discussing ways
September 7, 2020
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Positive Confrontation Tips
Curiosity is a key component for a positive confrontation. It helps us find common ground, which leads to a win-win-win. I’ve been writing about this
July 23, 2020
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Accountability Confrontations
Honestly, as you saw the words “Accountability Confrontations,” what was your reaction? Based on my coaching conversations, it doesn’t conjure a lot of warm fuzzies
July 20, 2020
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A Model for Positive Confrontations
What is your model for positive confrontations? If you’re anything like most people I speak with on this subject, one of the biggest obstacles in
July 16, 2020
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Positive Confrontations: Create a Win-Win-Win
Confronting someone for their behavior today is no easy feat, especially when emotions are easily triggered and opinions vary. When expectations are left unmet—including protocol
July 13, 2020
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When Black Lives Truly Matter in Your Organization
Do Black lives truly matter in your organization? Today, most organizations offer diversity training, and I applaud them for this. But clearly, this is not
June 25, 2020
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The New Pace in Remote Work
What is your pace in remote work? According to one U.S. economic survey conducted in April, 42% of remote workers were new to remote work,
June 18, 2020
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The Art of Complaining Up, Down, and Sideways
Employees are often in the perfect position to see what doesn’t work in an organization, and are important collaborators in meaningful change. But, it takes
June 8, 2020
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Why Aren’t They Listening? Maybe You’re Not Either
December 17, 2024
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Listening may be the most difficult skill to master when communicating effectively. But master it, we can! The non-verbal part of communicating is the most
Test Your Leadership Insights
December 3, 2024
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How do you test your leadership insights? “Innovation is seeing what everybody has seen and thinking what nobody has thought.” ~ Dr. Albert, Szent-
Better Leadership Decision-Making
November 19, 2024
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An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
Overcoming Adversity: 3 Steps Great Leaders Take
November 5, 2024
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How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define
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