De-escalation is a Process
Make no mistake; there are no quick fixes when it comes to de-escalation techniques. De-escalation is a process. And processes take time. I wrote about
Make no mistake; there are no quick fixes when it comes to de-escalation techniques. De-escalation is a process. And processes take time. I wrote about
Are you using de-escalation techniques to improve conversations at work? We’ve all been there: encountering someone in a fit of road rage; a neighbor upset
As a leader, how do you foster a clear and consistent moral and ethical culture? I’ve been writing about this in recent posts, here, and
As a leader, what steps are you taking to create and maintain credibility and trust in your organization? The great leaders I work with understand
How are you preparing to be a better leader in 2021? Employees look to their managers and business leaders to help them make sense of
As a leader, what good habits did you develop and master in 2020? Which will you carry in to 2021? If you’re anything like the
What are your priorities for the coming new year? Will there be a shift? What about your energy: will you need to refocus for 2021?
What was your last experience with something, or someone, exceeding expectations? A wonderful gift may not be wrapped as you expect. Jonathan Lockwood Huie Chances
An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define
Business is an active, demanding endeavor. Only those who consistently apply themselves succeed. Organizations that thrive require leaders who actively dream, plan, engage, solve, pursue,
Surveys and studies indicate global job dissatisfaction is at a two-decade high. Disengaged employees account for nearly 70 percent of the workforce, which significantly affects