Complaining at Work?
A Right Way to Voice a Complaint
No one likes to hear complaining at work, no matter how right they might be. Who wants to hear scathing diatribes and grievances all the
No one likes to hear complaining at work, no matter how right they might be. Who wants to hear scathing diatribes and grievances all the
You see a problem at work, in fact, a big one. You know you want to speak up. You weigh the pros and cons… complain
Why do we avoid difficult conversations? At some point, many of us have had to deliver the dreaded line, “We need to talk.” And this
I’ve been writing about why more managers don’t use coaching skills to guide and develop their people. Some managers don’t have clear framework for initiating
Even though most managers get trained in coaching skills, the majority aren’t having coaching conversations that expand awareness, thinking and capability in the people they
Typically, we handle problems in a tried and true way that we’re comfortable with. We don’t even think we have a thinking style because it’s
I’ve been very impressed with a couple of books about improv comedy and how people are using the rules of improv comedy to improve conversation
In the book by Alex Pentland called Honest Signals: How They Shape Our World, research reveals four key honest social signals during business conversations: influence,
I’m intrigued by conversation social signals, as described in the book by Alex Pentland called Honest Signals: How They Shape Our World. Pentland’s research reveals
Thanks to some pretty amazing technology, scientists are now able to dissect what goes on in meaningful conversations. Our gestures, timing, and other subconscious behaviors
Listening may be the most difficult skill to master when communicating effectively. But master it, we can! The non-verbal part of communicating is the most
How do you test your leadership insights? “Innovation is seeing what everybody has seen and thinking what nobody has thought.” ~ Dr. Albert, Szent-
An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define