Workplace Communication: How to Voice a Complaint
You see a problem at work, in fact, a big one. You know you want to speak up. You weigh the pros and cons… complain
September 8, 2016
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Disentangle Difficult Conversations
Why do we avoid difficult conversations? At some point, many of us have had to deliver the dreaded line, “We need to talk.” And this
August 29, 2016
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Coaching Skills for Managers:
Using a Framework Makes It Easy
I’ve been writing about why more managers don’t use coaching skills to guide and develop their people. Some managers don’t have clear framework for initiating
June 6, 2016
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2 More Reasons Managers
Don’t Use Coaching Conversations
Even though most managers get trained in coaching skills, the majority aren’t having coaching conversations that expand awareness, thinking and capability in the people they
June 2, 2016
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Thinking Styles: What Color Is Your Hat?
Typically, we handle problems in a tried and true way that we’re comfortable with. We don’t even think we have a thinking style because it’s
December 30, 2015
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Conversation Skills: Why Saying “Yes, And,” Is So Hard
I’ve been very impressed with a couple of books about improv comedy and how people are using the rules of improv comedy to improve conversation
December 10, 2015
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Conversation Social Signals: Consistency
In the book by Alex Pentland called Honest Signals: How They Shape Our World, research reveals four key honest social signals during business conversations: influence,
November 30, 2015
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Conversation Social Signals:
Mimicry and Activity
I’m intrigued by conversation social signals, as described in the book by Alex Pentland called Honest Signals: How They Shape Our World. Pentland’s research reveals
November 23, 2015
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4 Key Social Signals of
Meaningful Conversations
Thanks to some pretty amazing technology, scientists are now able to dissect what goes on in meaningful conversations. Our gestures, timing, and other subconscious behaviors
November 23, 2015
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Better Communication: Detecting and Measuring Social Signals
If you strive for better communication at work, you’d be wise to learn about the social signals you transmit when you have a conversation with
November 19, 2015
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Most Popular:
Better Leadership Decision-Making
November 19, 2024
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An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
Overcoming Adversity: 3 Steps Great Leaders Take
November 5, 2024
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How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define
Avoiding Leadership Drift
October 22, 2024
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Business is an active, demanding endeavor. Only those who consistently apply themselves succeed. Organizations that thrive require leaders who actively dream, plan, engage, solve, pursue,
Employee Engagement: Your Secret Weapon
October 22, 2024
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Surveys and studies indicate global job dissatisfaction is at a two-decade high. Disengaged employees account for nearly 70 percent of the workforce, which significantly affects
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