If you fail to reverse lack of trust in team members, dysfunctions will intensify. Team members lose their sense of purpose. If there’s little buy-in, there’s no
“We all need people who will give us feedback. That’s how we improve.” ~ Bill Gates Receiving feedback with grace is a valuable leadership skill,
I’ve been discussing ways to voice a complaint at work so that you get heard and changes get made. For sure, no one likes to
How much do you understand about difficult conversations? Since they are inevitable, we’d better learn how to handle them. Fifteen years of research at the
Many people I know and work with will do anything to avoid difficult conversations. Usually it’s because we fear strong emotions might get triggered and
Why do we avoid difficult conversations? At some point, many of us have had to deliver the dreaded line, “We need to talk.” And this
Many managers fail to coach their people, preferring to fix problems and provide solutions. They don’t take the time to have coaching conversations in which
Let me ask you this: as a manager, are you having coaching conversations with your people? In spite of wide-spread coach training, most of the
I’ve been writing about why more managers don’t use coaching skills to guide and develop their people. When managers don’t have a clear framework for
I’ve been writing about why more managers don’t use coaching skills to guide and develop their people. Some managers don’t have clear framework for initiating
Join Nancy as she talks with Meredith Hirsh, her client, on her podcast, Working Healthcare. Learn when to seek a therapist versus a coach and
Listening may be the most difficult skill to master when communicating effectively. But master it, we can! The non-verbal part of communicating is the most
How do you test your leadership insights? “Innovation is seeing what everybody has seen and thinking what nobody has thought.” ~ Dr. Albert, Szent-
An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
