The employee management mantra of FedEx rings true even after almost 4 decades – when managing a business, follow the PSP philosophy. People, Service, Profit. As a member of senior management for FedEx, that philosophy was in our blood.
Ever wonder if there is just an easier way to get others to want to do what you need done? In my transportation industry experience,getting umpteen packages delivered on time every day did not happen without every employee involved in the process.
Listening may be the most difficult skill to master when communicating effectively. But master it, we can! The non-verbal part of communicating is the most
How do you test your leadership insights? “Innovation is seeing what everybody has seen and thinking what nobody has thought.” ~ Dr. Albert, Szent-
An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define
