What’s your thinking style? Just like we have personality preferences for introversion and extraversion, we also have preferred ways of thinking about a problem. There’s
Everyone wants to be seen, heard and appreciated. Our brains contain special mirror neurons that give us the ability to sense what others feel. We
I’ve noticed that when we’re having conversations at work, many of us confuse empathy with sympathy. Sympathy is feeling for a person. It often involves
In everyday conversations – whether with friends, family or coworkers – most of us have an empathy deficit – we don’t express empathy enough. Everyone
I’ve been very impressed with a couple of books about improv comedy and how people are using the rules of improv comedy to improve conversation
Conversations at work can often feel more like political debates and battles between egos. People with strong points of view argue and debate without anyone
I’m intrigued by conversation social signals, as described in the book by Alex Pentland called Honest Signals: How They Shape Our World. Pentland’s research reveals
If you strive for better communication at work, you’d be wise to learn about the social signals you transmit when you have a conversation with
Managers looking to boost team performance need to minimize mistakes without crushing creativity. Some bosses may inadvertently suppress people’s creative insights. While bragging about innovative,
I’ve been discussing some of the problems of teams in my recent posts. Everyone works in teams these days, some better than others. Being aware
Business is an active, demanding endeavor. Only those who consistently apply themselves succeed. Organizations that thrive require leaders who actively dream, plan, engage, solve, pursue,
Surveys and studies indicate global job dissatisfaction is at a two-decade high. Disengaged employees account for nearly 70 percent of the workforce, which significantly affects
Most employees favor consensus-run organizations where leaders manage democratically through inclusion and feedback. Consensus-style leadership is a refreshing alternative to tyrannical leadership, but democracy, taken
Sudden information is generally incomplete, incorporating whatever is available at the moment. By contrast, leaders sift through information, take time to gather data, and draw
