Conversations at Work:
Empathy vs. Sympathy
I’ve noticed that when we’re having conversations at work, many of us confuse empathy with sympathy. Sympathy is feeling for a person. It often involves
I’ve noticed that when we’re having conversations at work, many of us confuse empathy with sympathy. Sympathy is feeling for a person. It often involves
In everyday conversations – whether with friends, family or coworkers – most of us have an empathy deficit – we don’t express empathy enough. Everyone
I’ve been very impressed with a couple of books about improv comedy and how people are using the rules of improv comedy to improve conversation
Have you noticed this? At work, conversations can feel awkward, people aren’t always sure how to respond, or they walk away without understanding or connecting
Conversations at work can often feel more like political debates and battles between egos. People with strong points of view argue and debate without anyone
In the book by Alex Pentland called Honest Signals: How They Shape Our World, research reveals four key honest social signals during business conversations: influence,
I’m intrigued by conversation social signals, as described in the book by Alex Pentland called Honest Signals: How They Shape Our World. Pentland’s research reveals
I’ve been writing about how managers can avoid under managing by more effective management conversations: highly structured, high substance conversations. How can we describe how
Whether you’re giving difficult feedback to an employee, approaching your supervisor with a problem, or having an uncomfortable conversation with a peer — handling difficult
Imagine a workplace where people are scared to voice their opinions, where the fear of failure is so intense it paralyzes action. Such a work
The term “glass ceiling” evokes an image of an invisible, yet unbreakable, barrier that prevents women from advancing to higher levels of leadership, especially in
The world of quantum physics with its electrons, quarks, and uncertainty principles may seem far removed from the art of leadership. However, the quantum world