Do You Have an Attitude of Gratitude?
Do you regularly express gratitude? I’ve seen some pretty amazing examples of this simple practice in some of the organizations where I consult and coach.
November 14, 2016
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Mastering the Art of Receiving Feedback
I’ve been discussing the art of receiving feedback. This is key for leaders because organizations need to respond with agility to changing market needs and
November 10, 2016
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Receiving Feedback: The Strong Force of Resistance
In my opinion, based on what I’ve observed in organizations, receiving feedback may be one of the most difficult thing leaders should learn to do
October 31, 2016
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3 Steps to Disentangle Difficult Conversations
From what I observe in organizations, the most difficult conversations for leaders are those where they want to influence a change in someone’s behavior. Although
October 17, 2016
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Feedback Conversations: How Leaders Learn
Perhaps leaders aren’t making the best use of feedback conversations. As a leader, your ability to make sense of greater levels of complexity continues throughout
October 10, 2016
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Tips on How to Voice a Complaint at Work
I’ve been thinking about how to get a legitimate complaint at work heard, in a way that has an impact. I blogged about how to
September 15, 2016
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Workplace Communication: How to Voice a Complaint
You see a problem at work, in fact, a big one. You know you want to speak up. You weigh the pros and cons… complain
September 8, 2016
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Coaching Conversations: Step 2 – Understanding Leads to Insights
Many managers fail to coach their people, preferring to fix problems and provide solutions. They don’t take the time to have coaching conversations in which
June 20, 2016
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Coaching for Managers: Step 1
Frame Your Coaching Conversations
It’s not always that managers don’t know how to coach; it’s that coaching conversations with employees often turn into project task updates instead of furthering
June 16, 2016
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A Checklist for Coaching Conversations
for Smart Managers
Let me ask you this: as a manager, are you having coaching conversations with your people? In spite of wide-spread coach training, most of the
June 13, 2016
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Why Aren’t They Listening? Maybe You’re Not Either
December 17, 2024
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Listening may be the most difficult skill to master when communicating effectively. But master it, we can! The non-verbal part of communicating is the most
Test Your Leadership Insights
December 3, 2024
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How do you test your leadership insights? “Innovation is seeing what everybody has seen and thinking what nobody has thought.” ~ Dr. Albert, Szent-
Better Leadership Decision-Making
November 19, 2024
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An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
Overcoming Adversity: 3 Steps Great Leaders Take
November 5, 2024
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How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define
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