Step-Up Your Listening Skills with Self-Awareness and Empathy
“Every person I talked to said, ‘Oh, when you spoke to Fred, you felt like you were the only person in the world that mattered
January 13, 2020
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Empathy: The Crucial Social Skill for the Future
Empathy is the foundation of all social skills. At its core, it’s the ability to discern what another person is thinking and feeling, as well
July 6, 2017
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How to Develop Empathy at Work
Everyone wants to be seen, heard and appreciated. Our brains contain special mirror neurons that give us the ability to sense what others feel. We
December 21, 2015
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Conversations at Work:
Empathy vs. Sympathy
I’ve noticed that when we’re having conversations at work, many of us confuse empathy with sympathy. Sympathy is feeling for a person. It often involves
December 17, 2015
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There’s an Empathy Deficit in Our Conversations at Work
In everyday conversations – whether with friends, family or coworkers – most of us have an empathy deficit – we don’t express empathy enough. Everyone
December 14, 2015
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The Power of Humble Leadership
Today’s leaders face innumerable challenges that previous generations never confronted: employee disengagement, cloud-based speed of commerce, political correctness, cultural diversity, social sensitivities, and a hyper-focus
September 3, 2024
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Start to Appreciate, Not Dread, Difficult Conversations at Work
Whether you’re giving difficult feedback to an employee, approaching your supervisor with a problem, or having an uncomfortable conversation with a peer — handling difficult
April 23, 2024
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How to Foster Psychological Safety in Your Team
Imagine a workplace where people are scared to voice their opinions, where the fear of failure is so intense it paralyzes action. Such a work
February 20, 2024
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Better Leadership Decision-Making
November 19, 2024
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An organization’s health is only as sound as its leader’s decisions. Some companies prosper from wise leadership directions, while others struggle after flawed choices—choices that
Overcoming Adversity: 3 Steps Great Leaders Take
November 5, 2024
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How a leader responds to adversity reveals how effective that leader truly is. Reactions to setbacks or crises not only test leadership character but define
Avoiding Leadership Drift
October 22, 2024
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Business is an active, demanding endeavor. Only those who consistently apply themselves succeed. Organizations that thrive require leaders who actively dream, plan, engage, solve, pursue,
Employee Engagement: Your Secret Weapon
October 22, 2024
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Surveys and studies indicate global job dissatisfaction is at a two-decade high. Disengaged employees account for nearly 70 percent of the workforce, which significantly affects
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